Wonderfish are proud to welcome you to our online store. We have put a great
deal of work into the site with not much resource, and we are aware that not
everything is perfect. If you find any of our "intentional mistakes", please
contact us and let us know. while there may be text errors, we took a lot of
time selecting the technologies that power this website, and we are confident
that they are robust, accurate and secure. To the best of our knowledge we are
the first Australian store to offer a full range of aquarium goods online -
livestock, dry goods, basically everything in the store. We are fully
experienced in successfully transporting livestock, corals and dry goods
Australia wide.
Why you should shop with us
Wonderfish is a real brick-and-water store. The store is much improved in its new location, but has been operating in
its previous location for 30 years, and under its current owners from over 3
years. We are not operating out of someone’s garage or backyard. Almost
everything that we offer online is currently in stock and can be seen, operated
and tested in the store. We also offer excellent advice based on the many years
of experience that our talented staff possess.
We are genuine, accredited distributors of all of the product lines that we
offer. This means that we can offer manufacturer support and full warranty
on the dry goods that you purchase from us. We are not "grey importers" of
overseas manufactured products that are trying to undercut local distributors.
We hold a full import licence was well as having an extensive network of
local suppliers of fish and corals, so we can source almost anything. we offer a
wide range of rare and premium stock in our "Afishionados"
section, which we highly recommend checking out.
Guarantee of Live Arrival of Fish
We have decided to formalise the guarantee policy that we were already applying and we now proudly guarantee the live arrival of our fish. For full details of this guarantee please see our Shipping and Returns Policy in the "Information" box on the left, or simply click here.
Site security
With the security of your payments in mind, we took great care in selecting a
payment gateway. We implemented an Australian-owned payment gateway
solution called e-Path as our payment provider - they are fully PCI-DSS
compliant, and they will conduct any payment transaction under a secure sockets
layer. When you checkout goods from your shopping cart you will be directed
off-site and your payment will be processed by e-Path. None of your payment
details will ever be recorded by our web site. For full details and transaction
security click here or click on the e-Path logo at the bottom left of the
screen.
Shipping - how it works
We have written some clever software that has a look at the contents of your
order, has a look at where you are located, and offers you appropriate shipping
options. The options are as follows:
Shipping Option
Description
Cost
Local Fish
We define a local area based upon our courier’s delivery
area. If you are "Local" (Tweed Heads to the Sunshine Coast) we can
organise same-day delivery of fish to your door. The software will let
you know if your postcode is in this zone when you check your goods out.
Shipping is in a 20kg box, so make sure you fill it :-)
$15
Local Non-fish (drygoods)
This is for goods that do not need to be kept alive but
still are in the local area. We offer the options of Australia Post
shipping or our Courier Service.
Post: $10
Courier: $15
Non-local fish
If you are outside of our local area, we can ship your
fish to your nearest airport. Shipping is in a 20kg box, so make sure
you fill it :-) The price is pretty much set by the airlines - we don’t
make a cent on it (and frequently lose).